MVDM
Monique Van Der Merwe
1 reviews | Active since Mar 2017
21 Oct 2021, 13:45
Settled accounts does not matter
On 10 Aug 2021 I settled my vehicle Finance with Wesbank. On 09 September they send me a Self Help Service instructions to Complete the change of ownership paperwork before the documents can be sent to me. I fill in the documentation and pay the registration via Online Transaction (fill in card details and they deduct from your card) after more than a month I now went to follow up and now all of a sudden my "Proof of payment" cannot be tracked. And I have to provide all my information once again? What have you guys been doing for 2 and a half months????
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WesBank's replyOfficial
21 Oct 2021, 14:37Dear Monique V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Oct 2021, 14:37
Official
Dear Monique V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution