Services non-existent

I have been trying to contact wesbank for over a month now, I've wasted a lot of money on airtime its ridiculous. You leave a message they dont call you back, you write an email the best you get is an automated reply. Its annoying, I need to speak to a consultant to sort out my issues.Covid shouldn't be an excuse for your lack of service, if you going to take on so many customers, you make a plan to offer them a service.