JR
J.C. Rademeyer
1 reviews | Active since Jul 2020
12 Jul 2021, 16:06
Service? What service?
I have been struggling with WesBank since January to provide me with my NatTIS document. - a service that they are supposed to offer. But no service received thus far. Not only do they take two weeks to reply, but they also claim every single time that I have not paid the service fee (even after providing them with my bank statement repeatedly). Why are you offering a service if you cannot deliver?
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WesBank's replyOfficial
13 Jul 2021, 08:14 Dear J.c. R ,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply13 Jul 2021, 08:14
Official
Dear J.c. R ,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
JR
J.C. Rademeyer's updateReviewer Update
14 Jul 2021, 15:25Thank you, Elize Fourie from Wesbank, who have sorted this issue out within a day. Your support, by sorting out this issue immediately, is much appreciated! I wish all the staff members could do the same! Again, thank you!
JR
J.C. Rademeyer's update14 Jul 2021, 15:25
Reviewer Update
Thank you, Elize Fourie from Wesbank, who have sorted this issue out within a day. Your support, by sorting out this issue immediately, is much appreciated! I wish all the staff members could do the same! Again, thank you!