JH
Jan H
1 reviews | Active since Feb 2011
12 Oct 2020, 10:20
Service Plan
I called the Call Centre a week ago to get a quote on a Service Plan for my car. I never received any call back regarding my request and logged a complaint and got an email with this reference number ***. Since I received this reference that was on the 08th of Oct I had no call for anyone. This is really bad service and according to the email I would have received a call in 48hours.
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WesBank's replyOfficial
12 Oct 2020, 15:56Dear Jan H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply12 Oct 2020, 15:56
Official
Dear Jan H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution