JP
Janet P
1 reviews | Active since Dec 2020
16 Aug 2023, 15:44
SERVICE NON EXISTANT
I have been waiting 16 days to receive Natis papers that was supposed to take 5-10 days. When I requested them a few years back, I also did not receive them. Each time I have to call many times and spend 20 mins or more on my cell phone waiting for an operator to attend to me and each time I am told it will be expedited. Each time I follow up every 3 days with emails, which are never answered. This is jeopardising the sale of my car. The head office is closed - apparently everyone 'works' from home and the numbers are unhelpful. I am now off on an overseas trip so can only be contacted by email: ***. But just send them please as my buyer is waiting!!!
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
16 Aug 2023, 15:53Dear Janet P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply16 Aug 2023, 15:53
Official
Dear Janet P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
JP
Janet P's updateReviewer Update
23 Aug 2023, 08:52I did get a phone call to say the matter had been once again expedited, but still nothing has been finalised. Very frustrating
JP
Janet P's update23 Aug 2023, 08:52
Reviewer Update
I did get a phone call to say the matter had been once again expedited, but still nothing has been finalised. Very frustrating
WesBank's replyOfficial
23 Aug 2023, 09:09 Dear Janet P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Aug 2023, 09:09
Official
Dear Janet P,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution