Service Level unacceptable from WesBank!!!!

On April 15, 2026, we paid an advance of R100,000 to WesBank and sent an email to *** instructing them to apply this amount as a capital reduction on account number ***. We received a response confirming that the capital reduction would take effect from that date and that it would be processed within 15 working days.

However, nearly a month later, we found that nothing had been done. When we called WesBank today, we were informed that the capital reduction would only take effect from today. I am extremely disappointed with this level of service, especially since we had already submitted our email instruction on April 15, 2026. This is completely unacceptable for a bank.