Service let down!!

<p>Having recently purchased a car for my mother-in-law, and having had a good experience (although admittedly through RMB Private Bank) in finalising the finance, I decided to add a Tracker unit through Wesbank assuming this would expedite installation and be easier than signing up direct.</p> <p>It is therefore massively disappointing that the whole experience relating to the Tracker unit has been hugely problematic. Not only did I battle to get through and speak to anyone that knew remotely what was going on, I had to do some fancy footwork on the insurance to ensure cover was not prejudiced nor compromised as a result of the delay in installation seeing as though I confirmed a Tracker unit would be installed.</p> <p>When I finally did speak to someone - after having changed my insurance to cater for the missed deadline - the first question I was given was to confirm my name and ID number and basically do a from scratch application, this when I was assured the benefit of going through Wesbank was to expedite and make the whole process simpler and easier given 'they' had all my details; I have now requested to cancel the Tracker option but no one, not even my private banker at RMB, can get any feedback from Wesbank which is completely unsatisfactory. </p>