Service Lacking
Waiting over 1 month for the Natis from Wesbank or the dealership, Monte Carlo Auto. Was promised it was done on the 4th December 2020. Now a week later, 11 December 2020 no feedback from my 1st complaint to Wesbank about the shoddy service from Monte Carlo Auto. Apparently Wesbank contacted Monte Carlo on the 03 December 2020 but I have been told nothing about the outcome. Now more than a month later and Nothing has been done. Spoke to Chris this morning, 11 December 2020 and was promised, once again, the Natis has been done but yet to receive a copy that was also promised to be sent.
Can this be escalated and sorted out as soon as possible.
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WesBank's replyOfficial
11 Dec 2020, 10:35Dear Joy
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply11 Dec 2020, 10:35
Official
Dear Joy
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution