MM
Matshidiso M
1 reviews | Active since Sept 2021
12 Apr 2024, 19:01
Service Inefficiencies
I called this people two weeks ago lodging a refund request,I spoke to the 4th person today by the name of Nthabi(Client care) who by the way confirmed that my enquiry is logged but not authorisation grated and promised to revert back to me by 1500 today with regard to the outcome of my enquiry and she didn't(typical of Wesbank client care).The turnaround time for this is about 5 to 7 days.It's about 3 day beyond their SLA and I'm still waiting.That's the worst service and inefficiency anyone can be subjected to, you can't even keep promises.Please fix your mess
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WesBank's replyOfficial
15 Apr 2024, 07:48Dear Matshidiso Maleka,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply15 Apr 2024, 07:48
Official
Dear Matshidiso Maleka,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution