PL
Pumlani L
1 reviews | Active since Jan 2019
07 Mar 2019, 12:59
Service from hell
My car had a problem with gear number 5 and before I took it to Hyundai heildeberg I call wesbank and the lady who assisted me confirmed that the is amount of money reflecting on my installments that I’m paying to cover such issues and after I contacted the delivery the we arranged for me to bring the car and on Monday I took the car to them ...Tuesday I got a call and I was told to pay 3500 so I sent an email same time even today no one from wesbank contacted me. So now I’ve got no car and no one is saying anything both dealerships and wesbank ??????
From Pumlani ********** 865
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WesBank's replyOfficial
12 Mar 2019, 14:53Dear Pumlani L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CE5C .
Regards,
Annalize Joubert
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CE5C .
Regards,
Annalize Joubert
WesBank Service Resolution
Best regards,
WesBank's reply12 Mar 2019, 14:53
Official
Dear Pumlani L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CE5C .
Regards,
Annalize Joubert
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CE5C .
Regards,
Annalize Joubert
WesBank Service Resolution
Best regards,