Service failure with Wesbank leaves me speechless!

<p>Since 24 May 2017 we have been struggling to receive a Certificate of Ownership from Wesbank. Account has been settled and the answer that our attorneys get from wesbank is that they dont have it on file or that the harvester does not need a certificate of registration. How can this be if we are in possession of a NATIS Query report clearly stating that Wesbank are the Title holder on the harvester?</p> <p>If we send email correspondance our attorney do not get satisfatory response and no effort are been made from wesbank side to resolve any issues for us. Example will be if the document is not on file is to request a reprint copy from the department of vehicles as this is not the customers fault that the document was either miss placed by wesbank and never filed or if they never made sure that they received it as part of the security registration processes followed.</p> <p>Now we as the customer needs to suffer due to the fact that the account is settled and no more money will be made from the account? Is that now where the service excellence end with the company? Got our money and no further effort?</p> <p>We also requested a Tax invoice from wesbank on the same day that we requested the certificate of ownership. Guess what... Your right. No response in this regard also.</p> <p>I hope that Wesbank, FNB and First Rand Limited reads this review to see what is happening in their departments. </p> <p>I have also lodged a complaint on the website of Wesbank (CRS4C417) so lets hope that wesbank will be more awake to handle a complaint than trying to assist over normal email correspondance.</p> <p> </p>