RP
Richard P

1 reviews | Active since Aug 2015

16 May 2020, 13:19

Service

Dear Foster

I have got to say I am deeply disgusted by Wesbank's handling of this account

1. I received a very hostile call from your attorneys demanding payment on this account which in now 15 days in arrears

2. I have never missed a payment with Wesbank and have always made payment on time and stuck to my side of the agreement

3. I like the rest of the country have also been affected by the lockdown in South Africa and have had no income

4. I app**** for covid relief for this account on the 17th April and was only informed it was rejected on the 5/5/20

5. I also tried contacting your department on numerous occasions but I'm assuming because of Wesbank working remotely was unsuccesful

6. I have had no one contact me via email or telephonicly re this account informing me it was going to be handed over

I have had a spotless sheet till now and now you have handed me over without any correspondence from you or your legal department, I now have a mark against what was a very good account. I expect this to be taken back from your attorneys and addressed like it shoiuld have been, If i do not hear anything from you or your seniors in due course I will make full use of all social media platforms and find someone to take this further on my behalf

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Replies (1)
WesBank
WesBank's reply18 May 2020, 09:04
Official
Dear Richard

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution