*********** Service

Wesbank contacted me to ask for proof of comprehensive insurance of my vehicle that is financed with them. I sent them a copy of my policy schedule from my insurer. The document was password protected and so I instructed WesBank that the password was the first 6 digits of my ID number. Two days later, I was sent a reply asking for my password. I explained for a second time what the password was. One week after this, I was sent another reply, stating that my full ID number does not work as the password - which of course it wouldn't, as I had explained twice already. I tried to phone their call center to resolve the issue but was on hold for over one hour and 20 minutes before I eventually gave up. I sent an email response instead. I was then sent another email on the same day stating that WesBank has added an insurance policy onto my account because I have not supp**** them with proof of insurance. Almost a week later, the matter is still unresolved and WesBank remains unresponsive.