Service down the drain

Is it just me or has Wesbank gotten worse ? Have you outsourced your entire department in vehicle sales to Teleperformance/WNS. The service is shocking now , no follow ups, no replies to emails. I even went as far as lodging a complaint on their own website and still ignored.I was a loyal customer even though i do not bank with FNB.The call centre agents do not care and the lack of empathy/assistance on a call is beyond me.