1 reviews | Active since Jul 2012
SERVICE DELIVERY
Wesbank Private Finance staff...I am left speechless with the level of service! Today is 23 working days and I am still waiting for the Licence documents from Wesbank! I signed iContract and Physical contract already by 18 June 2015. My licence disc expired 30 June 2015 and no one at Wesbank can tell me what is going on!! I anticipated this happening with the poor service and lack of processes...I informed Tidimalo that my licence disc will expire and they should let me know if they have challenges with the NATIS docs from Standard Bank...We agreed that we will be pro-active, but today I seem to be the only one concerned here. Next week Wesbank will debit my account for the monthly instalment and I am sure I will still sit with this problem!!!!
Thank you for bringing this matter to our attention.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
In this instance, the delay observed was caused by the Natis documents that were outstanding from seller's financier. We have subsequently supp**** you with the license disc as requested.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank Private Finance
Thank you for bringing this matter to our attention.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
In this instance, the delay observed was caused by the Natis documents that were outstanding from seller's financier. We have subsequently supp**** you with the license disc as requested.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank Private Finance