NB
Neil B

1 reviews | Active since Nov 2020

19 Jul 2021, 18:53

Send me my NaTIS doc already!!

WesBank, I've settled the outstanding balance on my financing end of May. It is the end of July now and STILL HAVE NOT received the original NaTIS document! Further, just when I thought the papers are in the mail, DSV looses them and issues me with a letter that I have already forwarded back to you to re-issue the NaTIS. Of course, I have called multiple times only to be promised it has been escalated and you will give feedback. Surprise, only the sound of crickets from my financier. Between you and your courier I don't know who wins the prize for poorest client service, but it really looks like you were made for each other. This is financing you do for a business so by the way, never missed a single payment, but I guess you guys are too comfy with idiots like me who just always comply. Well, now that I have comp****, I am going to COMPLAIN.

Sort out your ****** mess and send what is due to me!!

0
Replies (3)
WesBank
WesBank's reply20 Jul 2021, 08:03
Official
Dear Neil BWe have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.Regards,WesBank Service Resolution
NB
Neil B's update29 Jul 2021, 12:20
Reviewer Update
Wesbank, the issue has been resolved and I received the document a short while ago.
Big thank you out to Mr Elliot Mohale for keeping tabs on this and assuring the matter received the attention it was due.
It's a pity that customers end up on Hellopeter or some other platform before they are heard. Wouldn't you agree?

In Business,
NLB
WesBank
WesBank's reply29 Jul 2021, 12:51
Official
Dear NielThank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams. Regards,WesBank Service Resolution