MA
Magnus A
1 reviews | Active since Mar 2009
08 Jan 2019, 11:33
SEMI-AUTOMATED is really just HALF MANUAL - Wesbank Balloon Refinance SMS ignored
Despite an automated text message requesting whether I wish to refinance the balloon or settle. Wesbank never responds from thereon; so I accept that it is automated and keep on paying. Only to be threatened with penalty interest if I don't settle the amount outstanding.
This is Wesbank's mistake and all penalty interests as well as credit information will be reversed and/or corrected.
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Replies (2)
WesBank's replyOfficial
08 Jan 2019, 12:50Dear Magnus,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS86718.
Regards,
Elize Fourie
WesBank Service Resolution
WesBank's reply08 Jan 2019, 12:50
Official
Dear Magnus,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS86718.
Regards,
Elize Fourie
WesBank Service Resolution
MA
Magnus A's updateReviewer Update
09 Jan 2019, 14:36Thank you very much Wesbank. You resolved this quickly and professionally. I appreciate it!!!!!
MA
Magnus A's update09 Jan 2019, 14:36
Reviewer Update
Thank you very much Wesbank. You resolved this quickly and professionally. I appreciate it!!!!!