JR
Jaco R

1 reviews | Active since May 2023

10 Oct 2023, 13:55

Self fianance

As a Wesbank customer, I did apply for self finance and was assisted by Claudia Louw. This was such a terrible experience, I hade to ask for feedback and still she did not rep****, only after Khumalo from FNB phone her on teams she phone me back. This was like a roller-coaster ride and the seller decided to cancel the deal after everything was approve. I lost the deal because of *********** employees at Wesbank. I would never again apply thru Wesbank, and will never revert any one to you.

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Replies (1)
WesBank
WesBank's reply10 Oct 2023, 14:17
Official
Dear Jaco R,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution