SV
Stephanie V

1 reviews | Active since Nov 2014

27 May 2016, 05:45

Seems like they do not know how to do their own jobs!!

<p>I have my car financed with Wesbank and in this period moved twice.</p> <p>Wanting to keep my portfolio updated I changed my address with them last year with an affidavit (NO ISSUES)</p> <p>Now this year I tried my lease, monthly invoice (not certified) and then going the extra mile to get an affidavit AGAIN from the police station to get my address updated, but apparently they do not ACCEPT it....</p> <p>Have you guys changed the way you operate since last year....or is your employees just useless in their jobs???</p>

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Replies (1)
WesBank
WesBank's reply30 May 2016, 05:59
Official

Good day,

Thank you for your concerns highlighted affording us the opportunity to intervene.

A WesBank representative has been in contact with you regarding your account and will remain in contact with you until the matter is resolved.

Please accept our sincere apologies for the frustration caused.

Yours in Service
WesBank