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nicole S

1 reviews | Active since Jul 2015

14 Sept 2020, 10:57

Scare tactics used to repossess vehicles.

Westbank is a huge company, and during a pandemic effecting the WORLD, one would expect a better service. i have never defaulted on the payments of my two accounts, until the pandemic effected my husbands business, after reapplying for relief, sending the required documents, i was harassed by two people who came to my home without being notified by Wesbank, to reposes my vehicles, unless i paid the total arrears, i was treated badly as they did not have a court order,neither was i informed about this, after initially saying they cannot confirm arrangements suddenly the tune changed, it is unbelievable that a huge company like Wesbank is resorting to '****' like tactics to scare people into paying any last cent they may have and to threatening people. I can assure you when the wheels turns and i require more finance i will NEVER use wesbank or recommend then. To treat people like this, especially when we are faced with the current circumstances that has effected the entire population somewhat.PATHETIC

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Replies (1)
WesBank
WesBank's reply14 Sept 2020, 11:40
Official
Dear Nicole 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution