Sale of Vehicle where Wesbank was the Title Holder

QUESTION: When a PRIVATE PERSON SELLS a vehicle which has been paid up, why would WESBANK first want to Transfer the Vehicle from the TITLE HOLDER to the Seller ***NER) and ONLY THEN to the BUYER??? Is this to generate Income or waste our time??? There is NO SERVICE either by Phone , Message or Messanger : 1) “we are experiencing problems……” This is what you get when you PHONE Wesbank Head Office or the Help Line. 2 ) Response when you contact them via MESSENGER “Hi Ansie, we are currently experiencing technical difficulties which have affected multiple systems. This unfortunately has had an impact on our customer service and response times. Our IT teams are hard at work to resolve the issue. We do apologise for any inconvenience caused. RP - WesBank Social Care Team”. ARE THEY STILL OPEN FOR BUSINESS OR HAVE THEY BECOME COMPLACENT? Maybe time to Switch to Another Financier ?????