rude,disrespectful and unprofessional agent

on the 31 july 2020 I experienced a very very rude and disrespectful call from a vehicle recovery agent from Wesbank by the name Tracy McNair.when i tried to explain that im fixing the car as its damaged and i use it for business hence my account is in arrears,she told me she doesn't care and that she wants to know where the car is.that was very unprofessional because thats not how she should talk to clients.i will never take up a contract with wesbank again because agents are not trained how to deal with customers