BS
BEVEN S

1 reviews | Active since Sept 2012

10 Dec 2019, 15:29

Rude Wesbank Consultant - Relebohile Mohloai

Walking out of a board meeting and got a rude call from a Wesbank Consultant ***). Relebohile Mohloai just went straight to ask for my ID number and other details to prove that l am who l am. I felt l had to ask whether that was appropriate, considering she had not even asked whether l could take the call or not. Then boom, she asks me whether we are going to continue with the call or not? This level of service is *******. I have settled 2 accounts with Wesbank in the past decade and am going to be settling 2 more accounts in 2020. I WILL NOT BE FINANCING ANY FUTURE VEHICLE(S) VIA WESBANK! I AM DONE!!!!!

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Replies (1)
WesBank
WesBank's reply11 Dec 2019, 07:33
Official
Dear Beven,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution