BS
BEVEN S
1 reviews | Active since Sept 2012
10 Dec 2019, 15:29
Rude Wesbank Consultant - Relebohile Mohloai
Walking out of a board meeting and got a rude call from a Wesbank Consultant ***). Relebohile Mohloai just went straight to ask for my ID number and other details to prove that l am who l am. I felt l had to ask whether that was appropriate, considering she had not even asked whether l could take the call or not. Then boom, she asks me whether we are going to continue with the call or not? This level of service is *******. I have settled 2 accounts with Wesbank in the past decade and am going to be settling 2 more accounts in 2020. I WILL NOT BE FINANCING ANY FUTURE VEHICLE(S) VIA WESBANK! I AM DONE!!!!!
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Replies (1)WesBank's replyOfficial
11 Dec 2019, 07:33Dear Beven,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply11 Dec 2019, 07:33
Official
Dear Beven,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
