BP
Brent P
1 reviews | Active since Feb 2015
25 Feb 2015, 08:43
RUDE, UNPROFESSIONAL & DISRESPECTFUL SERVICE
1. Bought a vehicle from Milnerton Nissan in August 2014 with undisclosed accident history - law suit opened.<br> 3. Repeatedly attempted contacting Wesbank to see how to cancel the deal, return the vehicle and receive a refund to which I am entitled in terms of the Consumer Protection Act.<br> 4. No help from dealership after 4 meetings, called away from work to meet with Joey van Niekerk, the in-house Wesbank representative at Milnerton Nissan.<br> 5. She displayed an appalling attitude, wanted to know why I want to return the vehicle if it was just in an accident, raised her voice and went as far as saying \..well I want to drive a Porsche but I can't
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WesBank's replyOfficial
26 Feb 2015, 09:25Hello bp07,
Thank you for your brining your frustration to our attention and affording us the opportunity to investigate.
The respective management have been in contact with you to discuss the matter further and we are currently in contact with the dealer to negotiate an agreeable solution. The relevant internal steps would be taken against the mentioned staff member in order to prevent a re-occurrence.
We trust that you find this in order and wish to apologise for any inconvenience caused.
Yours faithfully,
WesBank
Thank you for your brining your frustration to our attention and affording us the opportunity to investigate.
The respective management have been in contact with you to discuss the matter further and we are currently in contact with the dealer to negotiate an agreeable solution. The relevant internal steps would be taken against the mentioned staff member in order to prevent a re-occurrence.
We trust that you find this in order and wish to apologise for any inconvenience caused.
Yours faithfully,
WesBank
WesBank's reply26 Feb 2015, 09:25
Official
Hello bp07,
Thank you for your brining your frustration to our attention and affording us the opportunity to investigate.
The respective management have been in contact with you to discuss the matter further and we are currently in contact with the dealer to negotiate an agreeable solution. The relevant internal steps would be taken against the mentioned staff member in order to prevent a re-occurrence.
We trust that you find this in order and wish to apologise for any inconvenience caused.
Yours faithfully,
WesBank
Thank you for your brining your frustration to our attention and affording us the opportunity to investigate.
The respective management have been in contact with you to discuss the matter further and we are currently in contact with the dealer to negotiate an agreeable solution. The relevant internal steps would be taken against the mentioned staff member in order to prevent a re-occurrence.
We trust that you find this in order and wish to apologise for any inconvenience caused.
Yours faithfully,
WesBank