Rude/Threatening Agent - Luisa
<p>My fiance was contacted by the above mentioned individual, she is very rude firstly, no business etiquette whatsoever. He works for an employer that doesn't allow for the use of mobile phones during working hours and lunches and breaks are not always on time on schedule. He advised her that he is driving, can she call back after 12h00. When he didn't answer, she didn't leave a message or anything. Today she sent him a message threatening to file a section 97 against him. When I tried to call her, she was rude to me too and she threatened to have our car reported. Then threw the phone down in my ear. I will be making contact with a lawyer. I called to get information to resolve the issue and that is how I get treated. </p>
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Replies (1)WesBank's replyOfficial
05 Aug 2016, 13:09Good day
Thank you for concerns highlighted. Our collections management has communicated with you to discuss the matter in detail. We have also obtained feedback from the outsourced field agents involved.
We will remain in contact with you until the outstanding amounts have been paid.
Kind regards
WesBank
WesBank's reply05 Aug 2016, 13:09
Official
Good day
Thank you for concerns highlighted. Our collections management has communicated with you to discuss the matter in detail. We have also obtained feedback from the outsourced field agents involved.
We will remain in contact with you until the outstanding amounts have been paid.
Kind regards
WesBank
