MT
Meja T
1 reviews | Active since Aug 2014
30 Jul 2015, 13:49
Rude & Impatient
Hi<br> I have just dealt with one of your rude consultants who had absolutely no patience in helping me with such a easy request. I called in requesting a confirmation letter stating that my closed account was settled last year February for my Insurance. Instead of even finishing off my explanation, he immediately asks for my account number.<br> Furthermore, he tells me bout the Paid Up letter, which I had already received, but told him again that the letter is not sufficient as it did not have a confirmation date.<br> He sent me a statement and just tells me (in a rude tone) \Is there anything else I can assist you with".<br> <br> I hardly call Wesbank and when I did"
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WesBank's replyOfficial
05 Aug 2015, 12:38Hello MejaT,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We have not been able to make successful contact with you as our calls have neither been answered nor has there been a response to our email enquiry. Let us use this opportunity to apologise if your interaction with our staff member was perceived to be abrupt as this was not our intention. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We have not been able to make successful contact with you as our calls have neither been answered nor has there been a response to our email enquiry. Let us use this opportunity to apologise if your interaction with our staff member was perceived to be abrupt as this was not our intention. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply05 Aug 2015, 12:38
Official
Hello MejaT,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We have not been able to make successful contact with you as our calls have neither been answered nor has there been a response to our email enquiry. Let us use this opportunity to apologise if your interaction with our staff member was perceived to be abrupt as this was not our intention. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We have not been able to make successful contact with you as our calls have neither been answered nor has there been a response to our email enquiry. Let us use this opportunity to apologise if your interaction with our staff member was perceived to be abrupt as this was not our intention. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank