Rude ill equipped Consultatnt

<p>I bank with FNB and had the pleasure of obtaining vehicle finance through WESBANK , however my luck changed and I unfortunately lost my job and fell behind with two months on my installment , so I asked for them to do the 70 -30 payment plan . The agreement is that the first debit order goes off on 25 March 2017 and the second 26th March and yes this call was recorded . Needless to say this did not happen , instead i get a call from an uninformed consultant who tells me that the reason it did not go off is because there was apparently insufficient funds in my bank on the 25th , when I asked her to provide proof of this by emailing me what she sees so I can take it up with my bank as she so kindly suggested , she became incredibly irritated asking me how is she going to print screen she is just going to send me my account via email . We are consumers and we trust Wesbank deliver quality services, your consultants are acting like we have to beg them to do their job? Why is it that I cannot get my own information for verification purposes? I have told your consultatnt that she is rude, ill Equipped and that as a representative of WESBANK she needs to be a tad polite and proffessional WESBANK customers ae not her punch bang .</p>