Rude consultant/unfair treatment

<p> </p> <p> </p> <p>I just received a call from wesbank(18:00) and I spoke to a consultant by the name of Tenus.He informed me that my account is in arrears and I confirmed that its true and that I called in earlier this morning(30 Nov 2016) to ask why my account was not debited as yet and they told me that it’s because my debit date was on Sunday (27th Nov) and when they tried to debit on Friday the 25th of Nov there was no money whereby I only got paid around 19:00 that evening.Now if I’m not mistaken do you guys not use naedo’s that will track the account until the money is available ? and i've never missed a single payment nor have i had any problems if the 27th was on a weekend,the debit goes off on friday or the following monday .Well I didn’t receive any notifications since the 25th until the 30th of November so I called in 1st!!!! and the consultant I spoke to in the morning helped me regarding the debit order to be moved since they missed it and everything was fine(I was never informed of an extra R600 charge).Tenus,who by the way had such a rude attitude when I ask why was the account not tracked until there was money available because this never happened ,told me that it’s not their problem that there was no money by the time they debited but I will be charged an additional R600 on my fee because of that!!!</p> <p>I tried to ask the consultant why am I being charged extra when it wasn’t my fault that it wasn't debited because the money is still available and he was just completely disrespectful not even trying to help me understand. I’m really upset regarding this and I don’t understand how can you employ someone like that to assist customers that are trying to find out information!</p> <p>This was extremely shocking to me. I mean,what happened to TCF? </p> <p> </p>