Rude consulatnt

I was just phoned by Ricardo from your collections department - he put the phone down in my ear because I asked him a question. Please get back to me with regards to your rude staff and what will be done in future? It was not my fault the debit order didn't go through. My instruction was that it must go through on the 1st. Had trouble loading the details and send an email to ask for assistance as the phone lines were very busy. I requested the debit order to be loaded manual.