Rude Call Centre Agent with a stinking attitude

I called Wesbank on 26.02/2018 around 10:30 as a follow up to the call I made around 10:00 requesting my Paid Up letter. The call agent I spoke to sounded like I was disturbing her. Her tone was demeaning, spoke down to me as if English is a foreign language to me. If Wesbank employs such agents to represent them, I can assure you that you will loose business daily. I will recommend that who ever cares for this company should listen to this call recording and see if this rude person is actually living your values for a brand is huge as Wesbank. By the way, my previous 3 cars were always financed by Wesbank, rest assured that my next car will never again be with you because you employ rude and arrogant staff as part of your front line.