WV
Wilmare V
1 reviews | Active since Jun 2018
10 Nov 2018, 13:12
Road protect services I DONT WANT
A lady from road protect called me to say that she was explaining the services that were offered by Wesbank since I am a client of Wesbank, only to sign me up to this service??? Not once did she say I need to pay for it??? I do not want any extra services!!!! Cancel it immediately. You cant phone people and sell them things without knowing I need to pay monthly!!! I also said I cant talk right now I am driving
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Replies (2)
WesBank's replyOfficial
12 Nov 2018, 08:00Good day Wilmare Underhay,
We confirm receipt of the complaint you logged with the Ombudsman for Banking Services. The complaint which has been routed to the relevant department for investigation.
We will be in touch with you to resolve this matter.
Your reference number is CRS851BE.
Regards,
WesBank Service Resolution
We confirm receipt of the complaint you logged with the Ombudsman for Banking Services. The complaint which has been routed to the relevant department for investigation.
We will be in touch with you to resolve this matter.
Your reference number is CRS851BE.
Regards,
WesBank Service Resolution
WesBank's reply12 Nov 2018, 08:00
Official
Good day Wilmare Underhay,
We confirm receipt of the complaint you logged with the Ombudsman for Banking Services. The complaint which has been routed to the relevant department for investigation.
We will be in touch with you to resolve this matter.
Your reference number is CRS851BE.
Regards,
WesBank Service Resolution
We confirm receipt of the complaint you logged with the Ombudsman for Banking Services. The complaint which has been routed to the relevant department for investigation.
We will be in touch with you to resolve this matter.
Your reference number is CRS851BE.
Regards,
WesBank Service Resolution
WV
Wilmare V's updateReviewer Update
12 Nov 2018, 10:39Thank you for your speedy response and for treating this with such professionalism. I have been informed that this service has been cancelled and I appreciate that Wesbank has rectified this issue within such a short period.
WV
Wilmare V's update12 Nov 2018, 10:39
Reviewer Update
Thank you for your speedy response and for treating this with such professionalism. I have been informed that this service has been cancelled and I appreciate that Wesbank has rectified this issue within such a short period.