******* from Wesbank - PUT US TO THE TEST

<p>I am horrified on how Wesbank has ripped me off to the tune or R4000. My account due to employment challenges went into arrears, i informed the person who called e including an email. In November my accouny was still in line but in December I fell behind. </p> <p> </p> <p>In December immediately i was charged arrear interest plus an amount of R496 called collection fee. This continued for January, February, March, Aprill, May , June and July (possible in August as well. I have been paying extra amount to my account in order to reduce the arrears but due to this fee being charged this is not helping.</p> <p> </p> <p>I contacted Wesbank to get clarfication on the arrears but i was referred to a company called Collection Sollution (pty) ltd they are based in Durban, (this is based on their number 031). Initially I spoke to a lady (an indian lady who was very rude) then I spoke to Lian Conrad, who told me that the money being charged is in terms of the contract, he could not explain how it calculated and what is it based on. My question was that if they call this fee a DCA (Debt collection fee) they need to demonstrate to me what cost are they incurring for them to charge me R400? This guy could not respond and he referred me to WESBANK. </p> <p> </p> <p>I called WESBANK , spoke to Itumeleng who told me that I should call the Collection Solution compnay as this money is not for Wesbank, it is for a collection division. He was very argurmentative.and he kept telling me that if I was not in arrears this money will not be charged.</p> <p> </p> <p>The bank has made it extremely difficult for me to repay the account and reduce the arrears due to thos DCA and interest on arrears. Secondy I could nt understand how is this amount being justofied as they have done nothing worth R400 per month as I am paying monthly except to rip me off.</p> <p> </p> <p>The insult is that WESBANK is not willing to assist instead they refer to the same people who are ripping me off.</p> <p> </p> <p>If I finish my account, i cannot see myself using them again unless they change and correct this.</p> <p> </p> <p>Is the bank there to put more hurdles to a customer trying to pay his account or assist instead?</p> <p> </p> <p>Shocked....................................... PUT TO THE TEST TO RIP YOU OFF</p>