Ridiculous Service from WesBank RE: Change of Bank Account and Border Letter Request

This is THE WORST service I have ever received from a financier.

1. I have for the last 3 weeks been trying to change my bank account for the debit order and every after 5 days I get an email saying they need the same document I attached in the last email. Today they even said there is no attachment! I wish I could attach the email here showing the very same attachment. Your people clearly do not want to do their jobs! I sent an email to request a call back and no one has called over the last week since I sent that email because this account needs to be changed.

2. I requested a Border Letter with the insurance letter attached and the detail of where I was going over what dates. I got a response when I was on my way back a week later saying I needed to specify the dates of my travels, attach an insurance letter and specify what neighboring countries this country I was travelling to has.

I mean really? Why don't you guys have an online form to capture all this information once instead of asking for stupid information that has no bearing on whether or not immigration allows me through the border?

I know what will happen now: You will have your default response copy and pasted onto this review and will ask a junior person to call me and act stupid yet again.

Ii hope people see this and STAY AWAY from your business. This is RIDICULOUS!