Ridiculous & Pure Incompetence

Words can not describe how disappointed i am with this bank, the level of incompetence is on the highest level. I have since tried to change banking details from my husband to myself last October no assistance. i Tried again on the 08/02/19 after i had spoken to Reeza, i sent all documents required from Marriage certificate, proof of residence certified ID copies, Bank statement etc, i received a response on the 13th stating i need to send another bank stamped statement as it was an electronic statement and Proof of residence i sent that. after speaking to Denise today i can say she lacks client service, she is very impatient and brushes clients off by the famous " we apologies but" statement. She claims that the statement was not sent and we need to resend it, when told that it was emailed yesterday at 11:36 am she then states that we need to wait 48 hours and that means 48 working hours as they work from 8-5 and have a backlog, that they might review my email on Thursday or Friday, can you believe the level of incompetence, i tell her that i need the debit date to be the 25th thus the initial documents were sent on the 8th already and she keeps referring to 48 hours that they need to read the email, what nonsense is that? Since last October i wouldn't refer anyone to this bank its a job and a half to get things done.