Ridiculous Attitude

This women feels that she is doing me a favour by taking my call! I call in to make a payment arrangement and get so much grief from this terrible attitude, it frustrated me further. I go on to ask if she is the best person to speak regarding a query i had on my account history and she says yes she is, but when asked questions that she could not answer or explan. She says, i will transfer you to the callcentre support and they will be able to assist and drops the call!!!! The initial reason for the call was to find a payment option suitable to me and my current financial situation and she does not give any options and when i asked, she insists she did and felt like i was making her job hard by asking for her to break down the options. I have had a contract with Wesbank for 61 months already and i will surely NEVER be getting finance with them ever again. Service like this is unacceptable and i dont think i need to tolerate attitude from someone whose salary is equivalent to the tax i pay monthly.