ridicules service

<p> So I’m currently trading in my motorcycle on a new model,</p> <p> </p> <p>we pulled a settlement on my current motorcycle yesterday en I phoned in and confirmed that this would be the amount after my instalment goes off today and the call centre agent exact words was and I quote " sir provided you payment goes off tomorrow this would be your settlement"</p> <p> </p> <p>today another settlement was pulled and now the settlement amount is R2000+ more and this after the instalment went off now the say for me to het to yesterday’s amount I need to pay them more money witch I will not this is madness.</p> <p> </p> <p>there must be something that can be done regarding this I requested to talk to a manager and about 10min of holding I eventually did I know all the calls are recorded so please can form higher in wesban****!!</p>