EB
Elje B
1 reviews | Active since Feb 2023
15 May 2023, 15:19
Reverse wrongful payment
I tried reversing wrongful payment 2 May immediately after I made payment. Message I received from Capitec concerning Wesbank 'We can confirm that you logged a recall and you were charged a recall fee of R160.00. The recall was unsuccessful due to the recipient not giving permission to reverse the funds.'
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
15 May 2023, 16:41Dear Elje Badenhorst
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply15 May 2023, 16:41
Official
Dear Elje Badenhorst
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's replyOfficial
15 May 2023, 16:43Dear Badenhorst
Your reference number is CRSDDFF8. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Elliot Mohale
***
Your reference number is CRSDDFF8. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Elliot Mohale
***
Best regards,
WesBank's reply15 May 2023, 16:43
Official
Dear Badenhorst
Your reference number is CRSDDFF8. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Elliot Mohale
***
Your reference number is CRSDDFF8. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Elliot Mohale
***
Best regards,
EB
Elje B's updateReviewer Update
19 May 2023, 17:12Thank you for comeing back to me and resolving the issue.
EB
Elje B's update19 May 2023, 17:12
Reviewer Update
Thank you for comeing back to me and resolving the issue.