SG
Serijke G
1 reviews | Active since Apr 2018
26 Sept 2019, 12:56
Reversal taking 72 hours!
I have made an error with a payment from my FNB cheque account to my Wesbank account. The money that I paid into my Wesbank account was supposed to go into another account. I phoned Wesbank this morning to reverse the payment back into my cheque account. Wesbank told me it will take 72 hours to reverse the payment. It is unacceptable for a reversal to take 72 hours. I need the money tomorrow, not in 72 hours.
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WesBank's replyOfficial
26 Sept 2019, 13:35Dear Serijke G,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply26 Sept 2019, 13:35
Official
Dear Serijke G,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution