SF
Simon F
1 reviews | Active since Aug 2012
13 Apr 2021, 18:28
Retrenchment Policy ****
I was retrenched last year and since Wesbank is deducting money for my retrenchment policy, I approached them to help me claim but never got any help (was referred to Hollard who claim not to have any details of my policy) yet they debit retrenchment benefits from my account.
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Replies (2)
WesBank's replyOfficial
14 Apr 2021, 08:04Dear Simon
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply14 Apr 2021, 08:04
Official
Dear Simon
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SF
Simon F's updateReviewer Update
23 Apr 2021, 10:53After another follow-up, I am now being asked to write a motivation letter for my claim. Why do Hollard and IUA take customers for a ride?
SF
Simon F's update23 Apr 2021, 10:53
Reviewer Update
After another follow-up, I am now being asked to write a motivation letter for my claim. Why do Hollard and IUA take customers for a ride?