SP
Shane P
1 reviews | Active since Mar 2011
04 May 2015, 09:35
Requested a copy of my contract
Requested a copy of my contract in the beginning of March telephonically. No action.<br> Went online 23 April and requested it electronically.<br> It is now the 04 May and still no contract.<br> I definitely will be relooking at my next vehicles finance house after this.<br> I have been a loyal client of yours for over 20 years and you have managed to get me to doubt your services going forward.
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Replies (1)
WesBank's replyOfficial
05 May 2015, 10:03Hello Mr Payne,
Thank you for raising your concerns and affording us the opportunity to investigate, where we have fallen short.
We have been in contact with you to discuss the matter further and wish to apologise for the inconvenience caused due to the delay in sending the requested documentation.
We trust our efforts have earned your continued patronage.
Kind regards,
WesBank
Thank you for raising your concerns and affording us the opportunity to investigate, where we have fallen short.
We have been in contact with you to discuss the matter further and wish to apologise for the inconvenience caused due to the delay in sending the requested documentation.
We trust our efforts have earned your continued patronage.
Kind regards,
WesBank
WesBank's reply05 May 2015, 10:03
Official
Hello Mr Payne,
Thank you for raising your concerns and affording us the opportunity to investigate, where we have fallen short.
We have been in contact with you to discuss the matter further and wish to apologise for the inconvenience caused due to the delay in sending the requested documentation.
We trust our efforts have earned your continued patronage.
Kind regards,
WesBank
Thank you for raising your concerns and affording us the opportunity to investigate, where we have fallen short.
We have been in contact with you to discuss the matter further and wish to apologise for the inconvenience caused due to the delay in sending the requested documentation.
We trust our efforts have earned your continued patronage.
Kind regards,
WesBank