SM
Seipati M

1 reviews | Active since Jul 2025

31 Jul 2025, 10:44

Request for Wesbank motor finance refund

To whom it may concern, I once had an account with Wesbank motor vehicle finance and it was handed over to MBD. I settled the account and I paid the settlement amount before the next debit order had to take. I then called MBD for refund because they debited after having settled the account. I then called MBD offices and was informed that the money has been handed back to Wesbank motor vehicle finance and they gave me the number to call. When I called the number, the person who called said they don't work with Wesbank, but Direct Axis.

I would appreciate if Wesbank motor vehicle finance can refund me.

0
Replies (2)
WesBank
WesBank's reply31 Jul 2025, 11:01
Official
Dear Seipati Monamatha
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution
SM
Seipati M's update31 Jul 2025, 13:50
Reviewer Update
Thank you for the response Braiden