Request for Resolution and Feedback on Service

Dear Wesbank Management,

I hope this message finds you well. I am writing to bring to your attention an issue regarding my recent car purchase experience with Wesbank. The vehicle's ACC number is ***.

I initially raised concerns about being sold a rebuild by the dealership, which led to a prolonged process to settle the account. Throughout this period, I interacted with Sallie Wiesaal, Kinnear Brandeis, and Khesi Bongane from your team.

Unfortunately, I have encountered significant challenges in obtaining proof of settlement despite repeated follow-ups. Sallie's approach has been perceived as rude and unproductive, while Kinnear, though not rude, has not been able to provide the necessary assistance. Additionally, Khesi's lack of support has been particularly disappointing.

This prolonged delay in receiving the required documentation has had a significant impact on my daily life and financial planning. I kindly request your urgent intervention to expedite the provision of the proof of settlement.

Furthermore, I believe it is essential to address the service standards of your team members. Effective communication, timely assistance, and respectful interactions are fundamental to customer satisfaction.

Would it be possible to have the proof of settlement sent directly to my email address at ***? Your prompt attention to this matter and feedback on the performance of your team would be greatly appreciated.

Thank you for your understanding and assistance.

Warm regards, M Motebu