FM
Fentse M
1 reviews | Active since Dec 2022
05 Mar 2024, 20:12
Request for refund
I Called on last week Tuesday and wensday and spoke to the agent and she assured me I will get my refund on Friday 1st of March or Saturday 2nd of March and and I didnt the refund. Went through their website and did the request refund, send proof of payments but I bank with fnb! and Wesbank automated response ' an agent will call you back and didn't'
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WesBank's replyOfficial
06 Mar 2024, 07:39Dear Fentse M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply06 Mar 2024, 07:39
Official
Dear Fentse M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution