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anonemis S

1 reviews | Active since Apr 2016

23 Sept 2020, 19:20

REQUEST FOR CONFIRMATION OF MOTOR VEHICLE INSURANCE

REQUEST FOR CONFIRMATION OF MOTOR VEHICLE INSURANCE" The approach Wesbank uses to retrieve this information is terrible. I have had this vehicle for almost 3 years and only now receive a demand to provide proof of insurance, with the threat of debiting my account if I do not comply. I will not be using Wesbank again. No customer service and they don't use PDF as they requested documents thay don't read it. I am so sorry that I chose to use them for a car financing service and will do that never again. I send them about 20 plus emails with the information they requested and still thay cand seem to do ther job.

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Replies (1)
WesBank
WesBank's reply25 Sept 2020, 08:59
Official
Dear anonemis smith

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution