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anonemis S
1 reviews | Active since Apr 2016
23 Sept 2020, 19:20
REQUEST FOR CONFIRMATION OF MOTOR VEHICLE INSURANCE
REQUEST FOR CONFIRMATION OF MOTOR VEHICLE INSURANCE" The approach Wesbank uses to retrieve this information is terrible. I have had this vehicle for almost 3 years and only now receive a demand to provide proof of insurance, with the threat of debiting my account if I do not comply. I will not be using Wesbank again. No customer service and they don't use PDF as they requested documents thay don't read it. I am so sorry that I chose to use them for a car financing service and will do that never again. I send them about 20 plus emails with the information they requested and still thay cand seem to do ther job.
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Replies (1)WesBank's replyOfficial
25 Sept 2020, 08:59Dear anonemis smith
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply25 Sept 2020, 08:59
Official
Dear anonemis smith
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
