Req for duplicate Natis copy - ref WES1509/02149

I have been in contact with the call centre since the 27 August trying very unsuccessfully to get a duplicate natis copy on my vehicle. On the 01 September I paid the requested fee and email proof of payment. Several telephone calls later, all from my side I get told that the call is only getting logged yesterday 07 September and that I must wait a further 8 - 14 days for the copy. The initial emails from Wesbank said 48 - 72 hours which means by now I should have been able to pick up the documents. I called again today, spoke to Nicole who was very apologetic and tried to assist, I however was tired of speaking to the consultants and wanted to speak to her Manager, she told me she is transferring me, 25 minutes later I am still holding on for her Manager. Can someone revert with an answer as the Deaer that has purchased my vehicle is sick and tired of my stories and wants to return the car.