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candace S

1 reviews | Active since Jul 2020

23 Jul 2020, 10:42

Repo of Cars in a pandemic, when you offer to pay and begging wesbank to please give you realistic options, not only the battle to contact the person that is dealing with your account .

Morning Please could you contact me, as I have tried contacting you , I am done with all this stress , going threw covid and trying to honour my contact to wesbank only to get these unrealistic demands . That make you feel really helpless . As I have tried to ask for westbank to adjust the outstanding amount to my monthly instalment for the rest of my contact period. Even if I need to take it another year on the contract I will .As a human you are only able to do what you can .I want to honour my contract as I feel that its important .

Nobody has R140 000 in cash And it unrealistic to try pay nearly R38 0000

I have been trying my best to resolve my problem and for some reason nobody is willing to help me . There a pandemic wesbank does not care .

0
Replies (1)
WesBank
WesBank's reply23 Jul 2020, 11:04
Official
Dear Candace S,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution