Repeated Insurance Proof Requests and ODP Charges

Dear WesBank,

I am writing to formally express my dissatisfaction with the repeated and unjustified requests for proof of insurance on my account.

Despite having submitted the required documentation multiple times—and my insurance provider having done the same—I continue to receive emails claiming that proof has not been received. This is not only frustrating but entirely unacceptable. It is clear that there is a serious breakdown in your internal processes or email system, which is causing unnecessary inconvenience to your customers.

To make matters worse, I have now been informed that an ODP (Overdraft Protection) will be loaded to my profile. This is deeply concerning, especially given that the underlying issue stems from your failure to process documentation that has already been provided.

I do not have the time to repeatedly resend documents due to inefficiencies on your end. I expect this matter to be resolved immediately and without further impact to my account. Should any unauthorized charges be debited, I will escalate this issue to the Ombudsman without hesitation.

Please rectify this situation urgently and ensure that your systems and staff are aligned to prevent further inconvenience.