BH
Beverley H
1 reviews | Active since May 2010
07 Mar 2016, 16:58
Renewed documents on old contracts required
Wesbank suddenly wants documents given to them three years ago again. Hiding behind FICA they now want the same documents but in current format to ensure money laundering does not happen. How is this applicable to contract that has been running for three years? Wesbank has surely got to think that this is normal practise to harass their clients to try and achieve what? Snake in the grass here....maybe they want updated information to sell to clients etc... FICA requires Id, proof of adress and income at the time of purchase on contract not a renewal after three years so what is up at FNB?
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Replies (1)WesBank's replyOfficial
11 Mar 2016, 09:44Hello senorah,
Thank you for sharing your concerns allowing us to clarify the purpose of this initiative. Our service centre has communicated with you to explain that the KYC documents which we have on record are not clear and we needed clearer copies of this information. You can be assured that this information will be secured and we await same to be sent to us.
We trust that you find this in order.
Kind regards
WesBank
Thank you for sharing your concerns allowing us to clarify the purpose of this initiative. Our service centre has communicated with you to explain that the KYC documents which we have on record are not clear and we needed clearer copies of this information. You can be assured that this information will be secured and we await same to be sent to us.
We trust that you find this in order.
Kind regards
WesBank
WesBank's reply11 Mar 2016, 09:44
Official
Hello senorah,
Thank you for sharing your concerns allowing us to clarify the purpose of this initiative. Our service centre has communicated with you to explain that the KYC documents which we have on record are not clear and we needed clearer copies of this information. You can be assured that this information will be secured and we await same to be sent to us.
We trust that you find this in order.
Kind regards
WesBank
Thank you for sharing your concerns allowing us to clarify the purpose of this initiative. Our service centre has communicated with you to explain that the KYC documents which we have on record are not clear and we needed clearer copies of this information. You can be assured that this information will be secured and we await same to be sent to us.
We trust that you find this in order.
Kind regards
WesBank
