IM
Ipfi M

1 reviews | Active since Jun 2020

23 Jun 2020, 09:05

Relief fund decline

After i posted a review about Wesbank regarding them declining my application based on my credit history, they requested that i motivate why they should give me the Covid-19 relief fund, of which I did, I sent a letter that i received from my employer as well as my 6 months bank statement and my cash flow balances, only for them to decline it again with the same reason of my credit record.. My question still stands does Covid-19 affect people with w good credit history only? Or is this a way that they are using to charge more interest on people? Their Covid-19 qualification criteria is absurd and only meant for certain people. How am i expected to pay for a vehicle if im not currently working due to this Pandemic, Wesbank is a ****.. I will forward this to Twitter i think im not the only one going through this. People should see how Wesbank treat their clients.

0
Replies (1)
WesBank
WesBank's reply23 Jun 2020, 10:00
Official
Dear Ipfi M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution