BT
Braam T
1 reviews | Active since Sept 2015
25 Sept 2015, 08:40
Registration papers PLEASE
Requested registration papers after settling account, was sent via courier. Courier was supposed to phone addressee to arrange, never did. We never got the papers. After numerous phone calls and logging a request on the website on 16 September 2015, after which we got a mail back that we will be contacted within 48 to 72 hours, no response. YOU lost the papers, please ensure that we get them soonest, this vehicle has been sold and the owner needs the registration papers.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
25 Sept 2015, 13:46Hello braamdt,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that the documents were indeed delivered correctly by UTI Courier services where Ms. JG Corner, a long serving employee of yours as the documents were not marked for any specific persons attention. In view thereof, we respectfully cannot accept liability for actions that may have been taken after the documents were in our possession.
We trust that this is in order and apologise for any miscommunication or inconvenience experienced.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that the documents were indeed delivered correctly by UTI Courier services where Ms. JG Corner, a long serving employee of yours as the documents were not marked for any specific persons attention. In view thereof, we respectfully cannot accept liability for actions that may have been taken after the documents were in our possession.
We trust that this is in order and apologise for any miscommunication or inconvenience experienced.
Yours faithfully,
WesBank
WesBank's reply25 Sept 2015, 13:46
Official
Hello braamdt,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that the documents were indeed delivered correctly by UTI Courier services where Ms. JG Corner, a long serving employee of yours as the documents were not marked for any specific persons attention. In view thereof, we respectfully cannot accept liability for actions that may have been taken after the documents were in our possession.
We trust that this is in order and apologise for any miscommunication or inconvenience experienced.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
After investigating the matter we determined that the documents were indeed delivered correctly by UTI Courier services where Ms. JG Corner, a long serving employee of yours as the documents were not marked for any specific persons attention. In view thereof, we respectfully cannot accept liability for actions that may have been taken after the documents were in our possession.
We trust that this is in order and apologise for any miscommunication or inconvenience experienced.
Yours faithfully,
WesBank